WEBSITE TERMS & CONDITIONS
INTRODUCTION
Hello! This website, https://www.drnathaliemartinek.com/, is owned and operated by Dr Nathalie Martinek ABN: 85216147691. If you have any questions or need further information, please contact:
Nathalie Martinek
hello@drnathaliemartinek.com
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
GENERAL DISCLAIMER
On this website you will find description of my services and how to work with me, blog posts, published works, professional guidance, tips for preventing burnout, guided meditations, practical tips for helping professionals and general information about human well being. This information is provided for your education, entertainment, personal development and professional skill development.
MY RIGHTS & RESPONSIBILITIES
I take lots of care to provide valuable information, but I cannot be responsible for the use that you make of that information. Please be aware that the generalised information I provide – particularly about mental health and physical well being – is not a substitute for specialist advice tailored to your individual circumstances and personal situation.
I take my professional responsibilities very seriously. There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.
Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
I may modify this information provided on this website at any time, including altering or deleting it without notice.
VISITOR RESPONSIBILITIES
I would like you to consider the information you read on this website carefully. While I strongly believe in the truth of what I write and say, it is never the only option for guidance or action on your part. I ask you to always question the validity and resonance of my messages in relation to your own personal and professional values and experiences. Please consider the risks and benefits involved in applying any advice or ideas to your unique situation before acting on any information I provide. I encourage you to always seek a range of balanced viewpoints by consulting with your own mentors, financial, legal, professional, medical & other support people as appropriate before adopting any new ideas, concepts, practices or advice into your life. You are always welcome to follow up your queries by contacting me if you are left feeling confused.
DOWNLOADS
From time to time, I may offer podcasts, meditations and other downloadable audios or videos for your interest and enjoyment. I take every care to ensure that these downloads are clean at the time they are uploaded. However, you must take precautions for your own safe use of technology. I am not responsible for any viruses or other damage that may inadvertently occur as a result of downloading material from my site.
EXTERNAL LINKS
I love to cite, refer and link to other people’s work. This in no way makes me responsible for the content of those sites, or for how you perceive or interpret what you may read on my site or on any other site that I reference. If you choose to dive down the rabbit hole, I wish you an interesting and illuminating adventure, but where you go and how you feel about it is entirely up to you!
THIRD PARTY ADVERTISEMENTS
I do not display any third party advertisements on my site, with the exception of an occasional acknowledgment for a product or service I use. For example, I created my website with Squarespace and display a link acknowledging their contribution to my presence on the internet. I have no relationship with these businesses other than as a consumer of their services.
DISCLAIMER
This disclaimer relates to professional self care and other services. Under this umbrella, I offer:
One-on-one coaching for personal, professional, and relational development
One-on-one spirituality-informed energy healing, offered as Ignite Your Spirit Therapy
Self-published ebooks available via my website
These services support people navigating all types of workplace and personal relationships, from supportive to strained, high-functioning to dysfunctional, especially in environments that are emotionally complex, systemically challenging, or relationally unclear.
All services are delivered online. They are complementary in nature and do not replace medical, legal, or psychological care.
I also publish content through the Hacking Narcissism platform on Substack, which is governed by Substack’s own terms of use and privacy policy. These Terms of Use do not apply to subscriptions or memberships accessed through that platform.
My intention is to equip clients with the skills and practices they need to navigate the complexities of workplace and personal relationships, including dynamics such as aggression, bullying, scapegoating, and moral distress, as well as more subtle forms of tension, ambiguity, and unclear boundaries. My aim is to support their personal transformation and enhance how they experience life and choose to serve others.
MY RESPONSIBILITY
This is groundbreaking work that does not yet exist in an education or training context. There is currently no professional qualification for a service provider known as a Narcissism Hacker someone who helps people hack interpersonal narcissism and dysfunction in personal and professional relationships. My vision is to make this happen now by offering these services directly, and over time, to develop a formal qualification or RTO to train others in this vital field.
This work fills a critical gap in personal and professional development for people navigating relationships and environments, whether high-conflict, low-conflict, or systemically dysfunctional, that are emotionally ambiguous, manipulative, or psychologically unsafe. These dynamics are often hidden or normalised within organisations, families, and systems, making them difficult to identify and even harder to address through conventional training or therapeutic approaches.
In doing this, I rely on my background in:
trauma-informed facilitation
evidence-based relational practice
spirituality-informed mentoring
wellness coaching & facilitation
meditation
mental health first aid
mediation/dispute resolution
and, of course, the almighty PhD.
I work within a strict code of conduct and ethics and maintain appropriate insurance and professional support.
Please note: I do not offer mental health or medical treatment. My services are not a substitute for care provided by a licensed psychologist, psychiatrist, or medical professional. This work is complementary and intended to support personal transformation and professional development. It is not currently affiliated with any registered training organisation (RTO) or accrediting body.YOUR RESPONSIBILITY
My work can involve deep personal discovery and transformation and sometimes this can be accompanied by emotional turmoil. If you are experiencing something like this, please come and talk to me. However, you must be willing to take responsibility for your own choices and actions and not shoot the messenger! On the other hand, you may feel like nothing is happening. You are also welcome to talk about that with me, so long as you understand in advance that everyone experiences this work differently and that I am only handing you the tools. What you do with these tools, and how successful you are in achieving your goals with them, is completely up to you. The power to change your life is yours, not mine.
It is important to remember that you always have the right to use your free will at any moment, to say no, or to disagree with my suggestions, opinions or insight. I promise not to be offended if you do.
THINGS YOU NEED TO BE AWARE OF
I offer psychosocial, ecological, tactical, and at times, spirituality-informed interventions that explore how health, emotions, relationships, environments, and systems interact to produce challenging and rewarding situations. These are not interventions used in conventional healthcare. This service is not a substitute for any health service or treatment from a qualified medical practitioner, although it is a complementary approach that may support the effectiveness of other interventions and therapies.
The effectiveness of the service I provide depends on the level of communication between us. Problems may arise if:
you are not clear about what to expect from me
you have changes in your needs, or
you expect outcomes that you have not told me about
If any of these situations should arise, it is very important that you let me know sooner rather than later so we can reassess the direction of our work together. If you have any concerns about working with me, or if any concerns arise during our sessions that leave you feeling uncomfortable in any way, please talk to me about this, or seek appropriately qualified independent professional advice.
SUITABILITY
My services are designed to support professionals from all industries who want space to reflect on their work, offload emotional build-up, learn strategies, build capacity, and find better ways to manage complex relationships, environments, and systems. This work is suitable for people working in both high-pressure settings and less obvious, emotionally challenging situations.
This service may lead to changes in how others relate to you, and how you experience your work and life. If you’re looking for things to stay exactly the same, this is probably not the right service for you.
COPYRIGHT
I'm happy for you to share my work, as long as you provide appropriate credit by referencing my name or linking back to my website. I don't claim to own the words themselves, but it is good professional etiquette and an ethical practice to acknowledge the source when sharing or drawing from someone else’s original work.
In the same spirit, I do my best to respect the intellectual property of others. If you believe I’ve shared something of yours without proper attribution, please let me know so I can promptly correct it.
ORIGINAL LANGUAGE & ATTRIBUTION
The following phrases and terms are original to my work. While they are not formally registered trademarks, they are closely associated with my unique approach, writing, and services. I welcome others to reference them — all I ask is that you credit my authorship and link back to my work where appropriate.
Phrases I commonly use include:
“The system that harms you can’t help you”
The Scapegoating Playbook
Knowledge vampire
Knowledge vampirism
If you’d like to reference, cite, or build upon these terms in your own work, please include my name or website in your materials. You do not need to request formal permission for respectful use with attribution. Thank you for honouring the spirit in which these ideas are shared.
PAYMENT TERMS
FORMS OF PAYMENT
I accept credit cards, PayPal and direct bank deposit / EFT.
PAYMENT PLANS
Payment plans are only available for my 3 month mentoring program. Please enquire if you would like to know more.
SECURITY POLICY
I accept online payment through Acuity Scheduling, PayPal, Square and Stripe. I do not hold any of your credit card or banking details myself. The security of your payment information is governed by the policies of the relevant third party service provider. You should familiarise yourself with their terms and conditions before trusting them with your sensitive account details.
DELIVERY OF SERVICES
I provide services online using Zoom or any agreed on platform.
If I cannot make a scheduled online session, I will provide you with at least 3 hours notice (except in rare emergencies). If you provide me with the same courtesy, we can reschedule without any penalty or additional payments.
You will need to fill out an intake form before your first session. It is part of the registration and payment process that you will complete in order to make your booking.
It is very important that you ensure you are in a comfortable, private space and that your children are being appropriately looked after for the duration of your session. Make this a sacred time for yourself, so you can deep dive into your life without distraction.
You will receive email confirmation when you book in which will include details of your session time, place and mode of connection. You will also get a reminder email 8 hours before your session.
RETURNS POLICY
CHANGE OF MIND
I do not offer a refund for change of mind, so I encourage you to choose carefully when booking my services. Your commitment to the process is vital for your success. You may postpone your sessions for a maximum of three times if necessary, but you may not request a refund. All sessions must be used within the calendar year.
CONSUMER GUARANTEES
MINOR PROBLEM
Minor problems that may interfere with delivery of my services include:
problems with internet connection
disruption by family members, children or other distractions (yours or mine) that was not
predicted
being late to a session (no more than once), or
temporary illness (yours or mine).
If a minor problem occurs, I will reschedule the session, or offer you a free session, at my discretion.
MAJOR PROBLEM
I do not promise any specific results as this process is all about self-inquiry, wellness and relational skill development. Your results will be unpredictable and unique to you. As a result I generally do not offer refunds.
However, if a service needs to be cancelled due to long term illness or an emergency that prevents us rescheduling within a reasonable time, I may provide a full refund. This is entirely at my discretion and will be considered on a case by case basis.
If you have booked into a longer term service, you have the right to cancel our agreement at any time without giving me a reason. However, I do ask that you think carefully about your reasons for doing so. This work can be uncomfortable at times – but the darkest hours may be just before the dawn. If you do notify me that you wish to cancel your future sessions, you will be refunded for any unused sessions that you have paid for, minus 10% for administration fees.
RESPECTFUL COMMUNICATION
Any communication through or on my website needs to be respectful to me and to others. I reserve the right to delete any comments I deem unacceptable, whether because they are rude, offensive or for any other reason, without notifying or engaging in discussion with the person making the comment.
I undertake to communicate respectfully with you, and I reserve the right to refuse to provide services to anyone who is not appropriately respectful in their communication with me.
JURISDICTION AND DISPUTE RESOLUTION
JURISDICTION
This agreement, and my business, are subject to the governing law of Victoria, Australia.
NEGOTIATION
If you have any issue or complaint arising out of your use of this website or these terms and conditions, you agree to discuss it with me, and we both agree to make a genuine effort to resolve the dispute through negotiation and discussion.
MEDIATION
If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an accredited mediator. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, by the Victorian Small Business Commission, and if they cannot assist us, by the President of the Law Institute of Victoria. We agree to share the costs of mediation equally between us.
LITIGATION
We agree that neither of us may commence litigation, other than for urgent interlocutory relief, until we have first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the mediator, the potential for negotiation and mediation have been exhausted.
ADDITIONAL RESPONSIBILITY & LIMITATION OF LIABILITY
IMPLEMENTATION DISCLAIMER
My role is to support and assist you in reaching your goals, but your success depends primarily on your own effort, motivation, commitment, and follow-through. I do not offer professional legal, medical, psychological, or financial advice, and my services are not a substitute for any of these. You are solely responsible for your own outcomes.
NO GUARANTEES OR LIABILITY
While I offer strategies, insights, frameworks and professional guidance, any actions you take—and the results you experience—are entirely your responsibility. I do not guarantee outcomes. I am not liable for any loss, injury, or damage that may arise from your implementation or non-implementation of what we explore or develop together in sessions, workshops or through my materials.
INTERNATIONAL CLIENTS
My services are governed by the laws of Victoria, Australia. If you are located outside of Australia, you access and engage with my services at your own risk and are responsible for complying with the laws of your local jurisdiction. By working with me, you agree that any disputes will be resolved under Australian law.